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Privacy Policy

Last updated: July 30, 2026

LocalRoutes ("LocalRoutes," "we," "us," or "our") operates self-guided cycle touring trips in Thailand and the website at local-routes.com (the "Site"). This Privacy Policy explains what personal information we collect, why we collect it, and the choices you have.

This policy applies to visitors, prospective customers, and guests of LocalRoutes tours, wherever you are located, including but not limited to the UK, the EU, and Australia.

1. Who We Are

LocalRoutes is a cycle touring company based in Hong Kong S.A.R., registered at the following address:

Local Routes Ltd.
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Central, Hong Kong S.A.R

Contact: contact@local-routes.com

2. Information We Collect

a) Information you give us directly
 

  • Contact and inquiry forms on our Site (name, email, phone/WhatsApp number, trip preferences, number of travelers, message content)

  • Lead forms submitted through Meta (Facebook/Instagram) ads, which Meta passes to us with your consent

  • Booking and payment details when you book a tour (name, contact details, payment information processed via Wix Payments)

  • Information you provide by email, WhatsApp, or phone when corresponding with us

  • Account details if you register with our Site's members are

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b) Information collected automatically
 

  • Standard technical data (IP address, browser type, device type, pages visited, referring site) via cookies and similar technologies

  • Advertising and analytics identifiers via Google Analytics (GA4), Google Ads, and the Meta Pixel, used to measure ad performance and understand how visitors use our Site

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c) Information from third parties

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  • Meta provides us with the details you submit through a Lead Ad form

  • Google and Meta provide aggregated and pseudonymous advertising performance data

3. How We Use Your Information

We use your information to:
 

  • Respond to inquiries and provide quotes for cycling trips

  • Process and manage bookings, payments, and trip logistics

  • Send trip-related communications (confirmations, itineraries, reminders)

  • Send marketing communications, where you've consented or as otherwise permitted by law, and let you opt out at any time

  • Measure and improve our advertising (Google Ads, Meta Ads) and Site performance

  • Comply with legal and accounting obligations

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies, including:
 

  • Essential cookies – required for the Site to function (e.g., Wix session cookies)

  • Analytics cookies – Google Analytics (GA4), to understand Site usage

  • Advertising cookies – Google Ads and Meta Pixel, to measure and optimize ad campaigns

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You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. How We Share Your Information

We share personal information with service providers who help us run our business.

These providers process data on our behalf and are only permitted to use it for the purposes we specify. We do not sell your personal information.

We may also disclose information if required by law, or to protect the rights, property, or safety of LocalRoutes, our customers, or others.

6. International Data Transfers

LocalRoutes is based in Hong Kong, and our service providers (including Wix, Google, and Meta) may process and store data in other countries, including the United States. Where we transfer personal data from the UK, EEA, or Australia, we rely on the safeguards these providers make available, such as standard contractual clauses.

7. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, fulfill a booking, and meet our legal, tax, and accounting obligations. Marketing contact details are retained until you unsubscribe or ask us to delete them. You can request earlier deletion at any time (see Section 8).

8. Your Rights

Depending on where you live, you may have the right to:

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  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent (e.g., for marketing) at any time

  • Request a copy of your data in a portable format

  • Lodge a complaint with your local data protection authority (e.g., the ICO in the UK, or the OAIC in Australia)

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To exercise any of these rights, contact us at contact@local-routes.com.

9. Children's Privacy

Our Site and tours are intended for adults. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Email: contact@local-routes.com
WhatsApp: +66 95 395 0513

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